Privacy Policy

Information We Collect

Information you provide directly. When you request a demo, sign up, or contact us, we may collect your name, business name, email address, phone number, and any information you include in your communications with us.

Contractor account information. When contractors use our platform, we collect account details, business information, and configuration settings necessary to provide the Services.

Homeowner and property information. When our platform is used to generate roof estimates, we may process property addresses, uploaded photos, and aerial or satellite imagery to produce measurements and proposals.

Automatically collected information. We collect standard technical data such as IP address, browser type, device information, pages visited, and usage patterns through cookies and similar technologies.

How We Use Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Generate roof measurements, pricing estimates, and proposals
• Respond to inquiries and provide customer support
• Send you sales, scheduling, transactional, and marketing communications
• Process transactions and manage accounts
• Analyze usage to improve product performance and accuracy
• Comply with legal obligations and enforce our terms

SMS/Text Messaging

By providing your phone number and opting in, you consent to receive text messages from RoofScout, including sales follow-up, demo scheduling, appointment reminders, and related communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not sell or share your mobile phone number or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data is used solely to deliver the messages you have requested from RoofScout.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf (such as hosting, analytics, payment processing, and messaging delivery), bound by confidentiality obligations
• Integration partners you connect to your account (such as CRM and financing platforms), only as directed by you
• Legal and safety disclosures required by law, regulation, legal process, or to protect the rights, property, or safety of RoofScout, our users, or others
• Business transfers in connection with a merger, acquisition, or sale of assets

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices and Rights

You may:

• Opt out of marketing communications at any time (reply STOP to texts, or use the unsubscribe link in emails)
• Request access to, correction of, or deletion of your personal information by contacting us
• Manage cookie preferences through your browser settings

Depending on your location, you may have additional rights under applicable privacy laws. To exercise any of these rights, contact us using the information below.

Children’s Privacy

Our Services are intended for business use and are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

RoofScout Inc.
Email: info@roofscout.com
950 W Bannock St STE 1100, Boise, ID 83702